|NOTICE||[UPDATED on 31st Jan.] BEWARE OF SCAMS AND HACKING||21. Oct. 2019||Views 16821|
There has been an increase in cases of impersonating GM or EYEDENTITY employees these days and demanding personal information such as e-mail/password/2nd password.
Our operation team is aware of the seriousness of this damage and we’d like to provide you with the following guidance through this notice.
GM does not require Personal information (E-mail address / passwords /items /gold /cash of any amount) earlier and does not flaunt/abuse authority referring to the user’s account sanctions.
In addition, GM does not require Personal information (E-mail address / passwords /items /gold /cash of any amount) earlier through any channels such as Discord, Facebook and the other social media.
For example, the following mail, which is currently mistaken for an official EYEDENTITY email address, is not the official email. ( :email@example.com )
If you receive the mail such as above, please ignore and inform us by [1:1 Inquire Service] and we will proceed with the investigation and sanction immediately.
Recently, our team has confirmed that this type of scam and hack trial release from late afternoon to tonight as well.
The official GM is adding [GM] ahead within the game and the name is as follows:
[GM]Loren is the official title is [GM] in-game not an admin and revealed approved GM is only one.
There is no [GM]Sara or [GM]Aisha in the SEA server.
More, please note that the exemplary foreshadower name shown below is not actually an official GM/ADMIN.
We do not send any mail or PM with these type IGN anytime and anywhere.
Events that are officially approved and operated must be published on the main website and must be carried out only through the official forum or official social media.
Also, other sites except for sea.dragonnest.com are phishing / scamming sites, so please be aware of the full domain check when using service.
(Added as of 10th Jan. 2020) www.dragonnest.mvntx.com
*Here is the phishing site notice example, therefore, please pay attention to a domain when using.
In addition, we inform you that EYEDENTITY will not proceed with leaked account recovery/restoration carried out by the player’s blunder.
Moreover, all admins and GM does not send PM to send item and lure to a false site.
Lastly, we encourage you to change your e-mail/password/2nd password periodically to enhance your security so that you do not leak any personal information to others and maintain a safe computer environment.