NEWS

 

Dear Adventurers,

 

This is the Dragon Nest SEA Operation Team.

 

We sincerely apologize for the confusion regarding the the Silver Hunter Mission Box Lv.21 Rewards.

 

 

 

[What Happened]

 

The July Patchnote stated that players would receive "1 Otherworldly Ancient Quiver Enhancement Hammer (+20)" upon purchasing the Silver Queen Mission Box and completing the mission box Lv. 21

 

However, when making the Mission Box, the item was decided to be replaced with other items during internal discussion and it was supposed to be removed from the patchnotes.

 

Unfortunately, this incorrect information remained visible since July Patchnotes were published.

 

 

We acknowledge that this misinformation could have significantly influenced your purchase decisions, and we would like to take responsibility for this mistake.

 

 

 

[Final Compensation Plan]

 

We fully understand that this issue cannot be resolved with a simple clarification.

Therefore, we will be providing the following compensation to all affected players.

 

[Eligible Players]

 

Players who purchased the Silver Queen Mission Box (Paid version of Silver Hunter Missoin Box)

 

[Compensation]

 

During our Update Maintenance on September 9th, Otherworldly Ancient Quiver (Event) +20 will be delivered to eligible players 

 

 

 

[What We Will Improve]

 

We will do our utmost best to ensure transparent communication and accountability for all community announcements.

 

We completely understand your confusion and disappointment regarding the situation.

 

Paid contents/items must always be announced as clear as possible to allow players to make informed decisions. However, we recognize that we failed to meet that standard in this case.

 

 

By this compensation, we are not trying to justify this mistake, only to take responsibility and remedy the situation in any possible way.

 

Once again, we deeply apologize for this situation and will do our utmost best to make sure this does not happen again.

 

 

 

Thank you for your continued support.

 

Sincerely,
EYEDENTITY GAMES