SUPPORT

This problem may occur when the Dragon Nest game client is having problems connecting to the game servers.

Possible causes might be:

a. Dragon Nest may be down for maintenance. Please check the official website for the latest news and announcements.

b. You might have been launching Dragon Nest with dragonnest.exe instead of dnlauncher.exe. Ensure you launch the game with dnlauncher.exe.

c. Your anti-virus program or firewall settings might have been blocking Dragon Nest from accessing the Internet. Add Dragon Nest client files (dnlauncher.exe and dragonnest.exe) onto your firewall exceptions list.

d. You might be using a wireless Internet connection. Use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage.