SUPPORT

The problem may occur when the Dragon Nest game client is taking too long to connect to our game servers, which may ultimately cause a connection timeout and disconnect you from the game.

Ensure that:

a. You are not downloading or torrent any files in the background. This also applies to other computers on the same network.

b. You use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage.

c. Your router is not blocking or rejecting data sent from our game servers to your personal computer. If possible, access Dragon Nest without the use of a router and monitor if the situation improves.

Also, consider your location from the game servers. It is normal to experience some form of connection lag especially if you reside outside of Singapore, Philippines, Malaysia.