SUPPORT

Yes! We have our team of Game Masters (GMs) who monitor the game 24 by 7 to ensure the well-being of the service. Our GMs works in the invisible mode most of the time, and might occasionally appear in-game for events.

The GM characters would have a [GM] prefix in their in-game nickname (not admin, not moderator, not gamemaster, not anything else).

ex)

Do note that our GM will never ask players for any type of personal information (Email/password/2nd password) for any purpose, anyone who does that is probably a scammer impersonating GM 

Please report to us when encountering this case by using 1:1 inquire service with a screenshot.

https://sea.dragonnest.com/support/request